|About Us Sciencestore are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at email@example.com
Telephone: 01992 452980
Fax: 01992 452981
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or pay via the HSBC secure web-site.
We ship by post or courier depending on the weight and size of the order. If we send by courier you will need to sign for the delivery when it arrives. Please give a delivery address where you, or someone on your behalf, will be able to receive the goods during the day.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Mainland UK carriage and packing charge is a standard £3.95. Orders can be shipped to most overseas destinations and we charge a standard £5 for EU destinations and £10 for destinations in the Rest of the World. For heavy or bulky items we reserve the right to charge carriage at cost. If this applies we will contact you before despatch to get your approval to the extra charge. We may be able to offer next-day delivery in some cases. If you require this please ring our office on 01992 452980.
|Delivery Schedule We endeavour to hold stock of all items and to despatch your order as soon as possible. If we do not have sufficient stock it may, in the worst case, take up to 28 days for delivery.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
|Tax Charges All prices include VAT at 17.5% where applicable.
|Credit Card Security For your increased security, payments by Credit and Debit cards are processed for us by HSBC bank on their secure website. We do not see any of your card details which you enter and they are not stored on any of our computers.
|Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
|Reaching Us If you need to reach us, please email us on service [at] sciencestore [dot] co [dot] uk, alternatively, you can call on Intenational 00 44 1922 452980 or fax us on 01992 452981 or write to us at Riverside House Plumpton Road Hoddesdon Herts EN11 0PA UNITED KINGDOM
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Please write, fax, phone or email before returning any goods explaining why you wish to return them. We may be able to resolve any technical queries at this stage. Returned goods must be adequately packed and returned to us by the cheapest method (2nd class letter or parcel post). Postage refunds, if applicable are only made at these rates. Include with the goods the documents sent with your original delivery. Provided you return the goods to us within 30 days of receipt, we will refund you:
1. In full (including your return postage costs) for faulty goods, substituted products or items sent by us in error.
2. With the cost of the goods and the original P&P if applicable (but not the cost of your return postage) for items ordered but subsequently not wanted (provided such items are returned unused in their original condition with all internal and external packaging, manuals, leads, etc).
Opened Videos, CDs, DVDs and computer software and opened or used paints, adhesives, dopes etc. are excluded unless the product is damaged in which case it will be replaced.